About Us
Service Standards
Dedicated to delivering timely and responsive service, the CPCE Library endeavors to meet the following service standards under normal conditions.
| Item | Target | Performance 2024/25 |
|
Acquisition & subscription of electronic resources E-resources will be made accessible within 8 weeks of ordering. |
90% | 97% |
|
Handling Alumni Library Ticket’s application The CPCE Library will process the application within 14 working days. An email notification will be sent to the user once the ticket is ready for pickup. |
90% | 100% |
|
Library Homepage & Facilities Booking System The CPCE Library homepage and facilities booking system are up and running. |
90% | 99.91% |
|
OneSearch Discovery Tool The CPCE Library OneSearch Discovery Tool is up and running. |
90% |
99.89% |
|
Putting items on Reserve Request for placing books or AV materials on reserve via the CPCE Library online form. The request will be fulfilled within 2 working days provided that the items are on the shelf. |
90% | 100% |
|
Searching Missing Items The CPCE Library will search for missing items within 2 working days upon receiving users’ report. |
90% | 100% |
|
Shelving Returned books or serials, reserve books or AV materials, headsets or charging cables will be respectively made available for user borrowing within 2 working days, 1 working day, and 1 hour under normal circumstances. |
90% | 100% |
|
User Suggestion & Enquiry An initial response will be sent within 2 working days for enquiries received by email (library@cpce-polyu.edu.hk and academicsupport@cpce-polyu.edu.hk) or online form. |
90% | 100% |