Working Paper Series

Abstract: There are increasing skyscrapers in the world. Lift maintenance services industry has become one of the most important engineering industries nowadays. A study was conducted through the survey with over a hundred respondents. These respondents are property management professionals. Results show that trust exists among lift maintenance contractors and management companies of the buildings. Trust is positively related to the level of switching cost during maintenance contract renewal.

Abstract: Corporations on Corporate Social Responsibility (CSR) engagement is determined by various factors including firm level factors such as size and financial performance of the firm (Vong and Wong, 2013), industry level factors includes competition level, industry nature and fit between issue and the industry (Coombs and Holladay, 2012). National factor is also a one of determinants for the company engaging in CSR (Waldman et al., 2006). National culture shapes which CSR concerns are addressed in particular countries and how they are addressed. A framework is proposed to fill in the literature gap by investigating the effect of different dimensions of national culture on different aspects of CSR. It is found that there is a relationship between cultural factor index (CFI) and CSR practice. For example, in the individualism society like United States (High scores in CFI), employee working condition is always on the top agenda for CSR initiatives. Unlike United States, in the collectivist society like Japan (Low scores in CFI), harmonious environment is an important consideration. Ford and Toyota are used as examples to demonstrate the findings. One of the greatest challenges of global companies is to maintain consistent message in their global corporate social responsibility (CSR) strategy and pay attention to the local stakeholders' expectations. Thus, implications are offered to managers for multi-national companies on their CSR strategy.